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FAQ
We want you to feel prepared and to be as informed as possible about your experience with us. If you do not see your question or concern addressed below, please contact us at 312-335-9330 or email info@sourcehealing.com.
Preparing for your Appointment
Should I do anything to prepare for my treatment?
If you are a new patient, please complete your online intake forms prior to your appointment so your practitioner can review your case ahead of time. We always recommend staying hydrated and eating a light meal prior to your arrival for all of our in-person services.
What kind of setting will my treatment take place?
Our treatments are conducted in private rooms to ensure your comfort and peace. All appointments are one-on-one, providing a personalized and focused experience.
Do you accept insurance?

We accept insurance for ACUPUNCTURE only with specific acupuncturists. Please call or email to be scheduled with the practitioners who accept insurance.

 

Accepted Insurance Plans:​

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  • In Network: BCBS (PPO)

  • Out of Network: Aetna and Cigna

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For all other services:

Services provided by other practitioners are charged at the cash rate upfront. However, we can provide you with a 'superbill' upon request. A superbill is an itemized receipt with all necessary insurance codes, enabling you to submit a claim to your insurance company for reimbursement or to apply the visit towards your deductible.

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To request a superbill, please email info@sourcehealing.com.

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Additional payment options:

We accept FSA (Flex Spending Accounts) and HSA (Health Savings Accounts) as forms of payment, regardless of your coverage.

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Plans not accepted:

We do not accept HMO plans, Medicaid, Medicare, or VA plans.

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Insurance verification:

To verify your coverage, click below. We will email your results within 2-3 business days.

Insurance fees​ for BCBS PPO Patients:

 

Source Healing does not submit claims for additional therapies during acupuncture sessions. Additional fees include:

  • $40: Cupping, moxibustion, gua sha, or manual therapy/massage ​

  • $10: Application of a liniment/ointment.

 

*These fees are in addition to any copays, coinsurance or deductible amounts and are only applicable to BCBS PPO patients. These services are optional, and you may opt out by notifying your acupuncturist during your appointment.

Is there parking available at your clinic?
  • Downtown Chicago: All-day validated parking ($11) at 33 W Ontario (Ohio and Ontario street entrances). Meter parking is also available on Dearborn and Erie. 
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  • Winnetka: Free street parking is available for up to an hour. Two-hour parking is available in LOT 5 at 710 Elm. 
     
  • Lake Forest: Free parking is available onsite.
Are your locations handicapped accessible?
  • Downtown Chicago: Not ADA compliant as it is a vintage building. The building has a stoop with stairs at the entrance. There is an elevator, and the clinic is on the 8th floor.
     
  • Winnetka: Fully ADA compliant with a street entrance and an elevator in the lobby. The clinic is on the 2nd floor.
     
  • Lake Forest: Fully ADA compliant and located on the first floor.
Cancellation Policy
What is your cancellation policy?

  • We require 48 hours notice for any cancellations or rescheduling. ​​

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  • A 50% charge of the original service cash-rate will be applied for cancellations made with less than 48 hours notice.

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  • The full cost of the service will be charged for appointments missed without notice.

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This policy is outlined in your intake form, which must be signed before your first appointment. ​

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Lateness:

If you arrive late, we will provide the best possible treatment within the remaining time. This ensures we stay on schedule and provide fairness to all our patients.

Acupuncture
What is acupuncture?
Acupuncture is an ancient medical practice dating back over two millennia that works to correct imbalances in "qi," the vital energy essential for good health. By inserting fine, disposable needles into specific points on the body, acupuncture facilitates the flow of qi. Disruptions in this flow can lead to disease and disharmony, with symptoms like headaches, digestive issues, or insomnia signaling underlying imbalances. At Source Healing, acupuncture is a way to communicate with the body, promote healing, and restore balance.
How is acupuncture different at Source Healing?
At Source Healing, we offer a holistic approach that blends acupuncture with emotional, spiritual, and mindset-based healing. Our practitioners customize treatments to address the root causes of your symptoms, providing a full-service experience that includes adjunct therapies such as cupping, gua sha, or moxibustion when appropriate. Each session is highly personalized, incorporating intuitive energy work and education about this powerful healing art.
What conditions do you treat with acupuncture at Source Healing?
Acupuncture is used to relieve pain and treat a variety of physical, mental, and emotional conditions. Research shows it can calm pain-related areas of the brain, stimulate the nervous system for rest and recovery, increase blood flow, and reduce inflammation. At Source Healing, we specialize in:
  • Fertility
  • Stress
  • Pain management
  • Women's health
  • Internal wellness (e.g. digestive health, chronic conditions)
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If you’re unsure whether acupuncture can address your condition, feel free to contact us.
What can I expect during an acupuncture treatment?
Your first session includes a thorough evaluation and intake. We’ll review your health history and assess the root causes of any imbalances. Your acupuncturist will choose specific acupuncture points tailored to your needs, incorporating techniques like guided meditation, breathwork, and, if appropriate, adjunct therapies such as cupping or gua sha. Each subsequent session will include progress assessments and adjustments to ensure the best results.
How does acupuncture feel? Will it be painful?
Every individual experiences acupuncture differently, but most describe it as a tiny pinch or mild tingling, followed by sensations of heaviness, warmth, or relaxation. For the majority, acupuncture is not painful and can even be calming. If you experience significant discomfort, let your acupuncturist know so adjustments can be made. If you are anxious about needles as many people are, have no worries. We know how to work with you. 
How will I feel after my treatment?
Most patients leave feeling calm, relaxed, and more self-aware. Some may experience emotional release, as part of the therapeutic process. Physical side effects, like light bruising, soreness, or muscle twitching, are rare. If this is your first treatment, we recommend allowing time to relax afterward before resuming a busy schedule.
How many treatments will I need?
Healing is unique to each individual. Your acupuncturist will recommend a treatment plan based on your needs and goals.  It is also based on how chronic or acute your condition is.  In traditional Chinese medicine, frequent sessions (e.g., twice a week for 4 weeks) yield the best results as acupuncture’s effects are cumulative. 
What kind of needles are used?
We use sterile, pre-packaged, disposable needles that are thinner than a strand of hair. Needles are used once and disposed of immediately, ensuring safety and hygiene.
What are the credentials of Source Healing acupuncturists?
Our acupuncturists are licensed by the State of Illinois and nationally board-certified by the NCCAOM for acupuncture and herbal medicine. Each practitioner holds a Master’s or Doctoral Degree in Oriental Medicine, completing over 3,000 hours of coursework and nearly 2,000 hours of clinical training. In addition, our team is trained in Western sciences and various forms of energy work, ensuring individualized and inspired treatments. Beyond qualifications, we are passionate about this healing art, providing care that we’d want to receive ourselves.
What is the difference between acupuncture and dry needling?
Acupuncture integrates the wisdom of Traditional Chinese Medicine, requiring over 3,000 hours of training in its theories and systems. Dry needling, used by physical therapists, focuses solely on muscle physiology and not the holistic approach of acupuncture. At Source Healing, we specialize in acupuncture and do not offer dry needling.
Bodywork & Massage
What should I wear to my appointment?
You may remain fully or partially clothed during your treatment, depending on your comfort level and the focus of the session. 
Preparing for your appointmet
Cancellation Policy
Acupuncture
Massage
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