FAQ
We want you to feel prepared and to be as informed as possible about your experience with us. If you do not see your question or concern addressed below, please contact us at 312-335-9330 or email us at info@sourcehealing.com.
Preparing for your Appointment
Should I do anything to prepare for my treatment?

We always recommend being hydrated and eating something light prior to your arrival. If you are a new patient, please fill out your online intake forms prior to treatment so that your practitioner can review your case before treating you. 

What kind of setting will my treatment take place?

Our main mode of treating is by private appointments. We use private rooms with thoughtful design and ambience with your peace in mind.

Do you accept insurance?

Source Healing is an Out of Network provider and also accepts FSA (Flex Spending Accounts) and HSA (Health Savings Accounts) as forms of payment.

 

We do not accept insurance directly or submit claims, however we can supply you with a “superbill”,  which is like an itemized receipt with all of the necessary insurance coding that you can use to submit a claim to your insurance company for direct reimbursement or have your visits applied towards your deductible.

If you’d like a superbill, please request by emailing info@sourcehealing.com.

If you are unsure of what your plan covers, call the Member Services line on the back of your insurance card and ask if Out of Network acupuncture and/or massage is covered in your plan.

Is there parking available at your clinic?

At our downtown Chicago location, we validate for all-day parking ($11) at 33 W Ontario (Ohio and Ontario street entrances). Otherwise, there is meter parking available on Dearborn and Erie. 

At our Winnetka location, you can street park in front of the clinic for up to an hour, otherwise 2 hr parking is available in LOT 5 at 710 Elm. 

Are your locations handicapped accessible?

Our downtown Chicago clinic's building is not ADA compliant. It is a vintage building with a stoop and short set of stairs in the entrance. There is an elevator. We are on the 8th floor.

Our Winnetka clinic building is ADA compliant with a street entrance and an elevator in the lobby. We are on the 2nd floor.

Do I tip for my service?

We appreciate your generosity, however it is our clinic's policy to not accept tips since we are a health clinic. However, if you enjoy your service, we would encourage you to show your appreciation in the form of an online review via Yelp, Google, or Facebook! Your personal experience and story have an impact and could help someone else in need of healing.

Our Policies
What is your cancellation policy?

Patients must agree to our 24hr cancellation policy, which is outlined in your intake form that you must sign before treatment. Our policy: Patients who provide less than 24 hours notice, or do not show for their appointment, will be charged the FULL COST equivalent to the appointment that was booked. 

Your appointment time is reserved just for you. A late cancellation or no-show leaves a gap in the therapists' day that could have been filled by patients on our Waitlist.

As such, we require 24 hours notice for any cancellations or changes to your appointment. 

LATENESS: As a courtesy to all of our patients, we strive to begin appointments on time. If you are running late, we will provide the best treatment possible for you in the remaining time allotted.

What are your COVID-19 safety policies and procedures?

Even though our we are open to in-person appointments, we are taking precautionary measures to ensure the safety of our patients and our staff.

We thank you for your cooperation to remain a safe environment for everyone!

•    Please call to cancel if you have been exposed to COVID-19 or if you are living with anyone who is sick or quarantined.

•    If you need to cancel, your appointment can be converted to an Online Session with an acupuncturist for support from a TCM perspective.


UPON ARRIVAL:

•    According to the IL Phase 5 mitigation, Source Healing is a medical practice, as such we require that you wear a face mask in all common areas. Mask removal during treatment is optional.

•    Hand sanitizer is provided in each treatment room and common areas for your convenience.

TO ENSURE YOUR SAFETY:

· Practitioners and staff will be wearing masks, scrubs, and gloves when necessary.

· Staff will be using high-grade sanitizing products to disinfect each treatment room between each and every patient.

· Each treatment room and waiting area is equipped with a HEPA air purifier.

· Table linens will be fresh for every patient and properly laundered. Extra covering will be provided for face cradles.

Acupuncture
What is acupuncture?

Acupuncture is an ancient medical practice that dates back over two millennia and focuses on correcting imbalances in "qi," the vital energy that is essential for good health. Acupuncture facilitates the flow of qi through the insertion of fine, disposable needles into different points in the body. Whenever there is a disruption in the flow of your qi, it can lead to disease and disharmony in the body. When your body exhibits symptoms, like headaches, bad digestion, or insomnia, it is signaling that there are imbalances in the body. We use acupuncture as a way of communicating with the body to signal healing and bring you back into balance.

How is acupuncture different at Source Healing?

At Source Healing, we go beyond the traditional practices of Eastern Medicine, providing a more modern take on acupuncture with an emotional and spiritual perspective. Typical acupuncture clinics see up to 3-6 patients in an hour. At Source Healing, we dedicate the entire time to you, and only see 1-1.5 people an hour. This makes for a deeply personalized and thorough experience, and allows for our practitioners to really get to know you as an individual. 

Teaching responsibility for one's health and a holistic approach to life is integral to our treatments. Beginning with the one-on-one consultation, our acupuncturists tailor each treatment to your specific needs. We also incorporate a range of TCM techniques and services during your acupuncture appointment, such as cupping, gua sha, moxibustion and more for no additional cost. 

You will embark on a healing path that teaches you how to care for yourself and live a mindful, fruitful life. Life is full of transitions and each has its own effect on our body and well-being. At Source Healing, we use acupuncture as a tool to help you learn how to let go and successfully navigate through all of the changes and challenges you experience. Our patients develop a lasting relationship with our acupuncturists.  At Source Healing, you're coming in for customized service, for the personal relationship you build with your acupuncturist, and the high quality of care. 

What conditions do you treat with acupuncture at Source Healing?

Acupuncture is used to alleviate pain and to treat various physical, mental, and emotional conditions. Research has shown that acupuncture calms the areas of the brain associated with pain, stimulates parts of the nervous system associated with rest and recovery, increases blood flow to the treated area, and reduces inflammation. At Source Healing, we specialize in treatments for fertility, stress, pain, women's health, and internal wellness such as digestive health and many other chronic conditions. We're here to help provide you with the tools you need to live a healthy life. If you have a condition you would like to ask us about, please do not hesitate to contact us. See a more dynamic list of specific conditions here.

What can I expect during an acupuncture treatment?

Your initial acupuncture treatment includes a thorough evaluation and intake. We will review your health history and get to know you as an individual in order to determine the root cause of your body's disharmonies. Your acupuncturist will then pick acupuncture points on the body specific to your conditions and/or concerns in order to balance out and harmonize your system. You will be guided along the way with breath-work and guided meditation to help you relax if needed, and education will be involved as well if you're curious about learning more about this beautiful medicine. We also approach acupuncture from a more emotional and spiritual perspective, so you may experience gentle intuitive energy work and mindset training if you are open to it. Because this is a full service treatment, you may also experience other adjunctive therapies within this time, such as cupping, gua sha, or moxabustion, and more if your acupuncturist recommends it for your specific case. In the following visits, we will assess your progress and make tailored adjustments to your treatments as you continue to progress. Our acupuncturists will determine the course of treatments based on your body's response.

How does acupuncture feel? Will it be painful?

Each body is unique, and therefore will experience acupuncture a little differently. Patients typically describe acupuncture as a tiny, mosquito- like, pinch at first, followed by a possible mild tingling sensation, body temperature shifts, and/or heaviness and achiness where needles are placed. For most, acupuncture does not hurt and some clients may feel nothing at all. Acupuncture should be a calming experience, so if you do feel any significant pain or discomfort during your treatment, please inform your acupuncturist.

How will I feel after my treatment?

Everyone can react to acupuncture differently, but most leave feeling calm, relaxed, and with a renewed awareness of self. Because of the therapeutic nature of our style of blending energy work, acupuncture, and mindset training, some patients experience a release of emotions and even cry. On a physical level, you may experience faint bruising, soreness, muscle twitching, and lightheadedness, though these are less common side effects. Many of those experienced with acupuncture will get treatments in the middle of their work day. However, if this is your first time with acupuncture, we recommend that you have some time and space reserved for yourself to relax before jumping into a busy schedule.

How many treatments will it take before I notice results?

We believe that you are unique, even if your symptoms are the same as another person, and therefore you come with your own "blueprint" for healing. As your body begins to shift and change, so will your acupuncture treatments and herbal supplement recommendations. Your acupuncturist will communicate a treatment protocol to you after evaluation, and we highly encourage open communication via email to give updates on how you're feeling and progressing. In China, the most common treatment protocol frequency is once a day for 10 days in a row, as the effects of acupuncture are cumulative, so it is best to keep a frequent schedule in order to maintain an upward trajectory. However, most patients see us once a week, while others are more on a maintenance schedule and come in once a month to only a few times a year. 

What kind of needles are used for acupuncture?

Acupuncture needles are sterile, pre-packaged, disposable, and are as thin as a strand of hair, which makes them even thinner than typical surgical needles. Needles are only used once and disposed of immediately after use. They vary in size and length depending on the area of the body where they are administered. 

What are the credentials of the Source Healing acupuncturists?

Our acupuncturists are all licensed by the state of Illinois, National Board certified by the NCCAOM, which certifies the for both acupuncture and herbal medicine, and have a Masters Degree in Oriental Medicine, which consists of over 3,000 hours of instructions and nearly 2,000 hours of clinic hands-on experience. Additionally, all of our practitioners are trained in Western sciences and various forms of energy work that keep the treatments individualized and inspired.

But beyond our qualifications and experience, we are a dynamic team of acupuncturists who have a passion for this healing art and it comes through in the quality of our treatments. We  love what we do and give the kind of treatment that we ourselves would want to receive given any health issues, stress, and transition in our lives. 

What is the difference between acupuncture and dry needling?

Acupuncture requires knowledge of theory and systems with over 3000 hours of study on Traditional Chinese Medicine. Dry needling is a tool for physical therapists aimed at affecting change in the muscle itself. It does not use the wisdom of Chinese medicine but is instead centered on the physiology exclusively.

Bodywork & Massage
What should I wear to my appointment?

You may be fully or partially clothed during your treatment. Wearing loose, comfortable clothing is recommended (sports bra is recommended for women). Depending on the area of focus on your body, you may be required to remove some articles of clothing to allow for more direct contact.

What is neuromuscular bodywork?

Similar to "sports massage," this specialized style of massage therapy focuses on realigning deeper layers of muscles and connective tissue using techniques such as trigger-point therapy, myofascial release, and other techniques that will be customized based on your needs. Good for: recurrent pain or chronic pain that has lasted days, general stiffness and tension, as well as chronic conditions such as sciatica, migraines, plantar fasciitis, TMJ, bursitis, post-injury, as well as improvement of muscular performance, range of motion, and postural correction. May requires a series of follow-up treatments in order for improvement and lasting results. Neuromuscular therapy is offered exclusively by our therapist, Jeries. 

How will I feel after a neuromuscular bodywork session?

Most patients leave feeling "looser" and more flexible just after one session! However, during your treatment it is normal to experience some discomfort as trigger points are activated. This is not a spa massage. This is active, engaged clinical bodywork therapy, but everyone's body responds differently, and your practitioner will be sure to respect your limits and tailor the therapy to your own body's level of comfort. We strongly encourage honest feedback and communication throughout your treatment. Share your comfort level with pressure and ask any questions - this will make for a much more effective, customized, and comfortable treatment. 

It is also common to experience soreness or even mild bruising in the areas that were worked on during your session. You may feel it immediately after the session or in the next day or two. This is all part of the healing process and happens because of the breakdown of soft tissue and released lactic acid. In order for your muscles to rebuild properly and heal, it can take up to 24-48hrs  (in fewer cases, a little longer). 

To recover, drink plenty of water afterwards and throughout the day. Your practitioner will also make recommendations on hot vs cold therapy as well as stretches or supplements to support your healing. You are encouraged to be in communication via email with any questions or concerns.

What is fertility massage?

Fertility massage is a complimentary therapy to enhance your own body's natural ability to conceive. Whether it be in conjunction with acupuncture, if you are having difficulties conceiving, or to help induce conception. It allows movement of congested lymph fluid and increases blood flow to the uterus, nourishing the entire reproductive system. It also provides physical balance to your body as a whole, as it balances Qi and relieves stress, which can hinder conception.


The best time to receive fertility massage is at the end of menses to ovulation. It is not recommended during menses. The massage is administered specifically to the abdominal area and incorporated with a full body massage, so an 80 min session is recommended but not necessary to receive the maximum benefit. Fertility massage is offered exclusively by our therapist, Gina. 

What can I expect during an Asian Bodywork session?

This type of massage is offered exclusively by our therapist, Ning. She uses over 15 years of experience in Asian bodywork through the lens of an experienced Oriental Medicine practitioner by blending Zen Shiatsu, Acupressure/Tui Na, Thai bodywork and stretching. She also infuses Cranial Sacral, Reiki, meditation, breath-work, and/or Qi Gong techniques in her sessions depending on time allowed and need. Most patients leave feeling "looser" and more relaxed than when they arrived!