Preparing for your Appointment
Should I do anything to prepare for my treatment?
If you are a new patient, please fill out your online intake forms prior to treatment so that your practitioner can review your case before treating you. We always recommend being hydrated and eating something light prior to your arrival for all of our in-person services.
What kind of setting will my treatment take place?
Our main mode of treating is by private appointments. We use private rooms with with your peace in mind.
Do you accept insurance?
We accept insurance for ACUPUNCTURE only with the following acupuncturists only:
In Network BCBS (PPO)
Out of Network Aetna and Cigna
All other services with other practitioners will be the cash rate upfront. We can provide you with a 'superbill' to submit a claim on your end for direct reimbursement from your insurance company. A superbill is an itemized receipt with all necessary insurance coding needed to submit a claim yourself to your insurance company for direct reimbursement or have your visits apply towards your deductible.
If you’d like a superbill, please request by emailing firstname.lastname@example.org.
*We also accept FSA (Flex Spending Accounts) and HSA (Health Savings Accounts) as forms of payment, regardless of your coverage.
We do not accept HMO plans, Medicaid, Medicare, or VA plans.
To verify your coverage, click below.
We will email your results within 2-3 business days.
Is there parking available at your clinic?
At our downtown Chicago location, we validate for all-day parking ($11) at 33 W Ontario (Ohio and Ontario street entrances). Otherwise, there is meter parking available on Dearborn and Erie.
At our Winnetka location, you can street park in front of the clinic for up to an hour, otherwise 2 hr parking is available in LOT 5 at 710 Elm.
Are your locations handicapped accessible?
Our downtown Chicago clinic's building is not ADA compliant. It is a vintage building with a stoop and short set of stairs in the entrance. There is an elevator. We are on the 8th floor.
Our Winnetka clinic building is ADA compliant with a street entrance and an elevator in the lobby. We are on the 2nd floor.
Do I tip for my service?
We appreciate your generosity, however it is our clinic's policy to not accept tips since we are a health clinic. Tips are included in all massage services rates. However, if you enjoy your service, we would encourage you to show your appreciation in the form of an online review via Yelp, Google, or Facebook! Your personal experience and story have an impact and could help someone else in need of healing.
What is your cancellation policy?
We require 12 hours notice for any cancellations or rescheduling.
50% of the original service cash-rate will be charged to your credit card for cancellations with less than 12 hours notice. Full cost of your service is charged for appointments missed without notice.
Patients must agree to this cancellation policy, which is outlined in your intake form that you must sign before treatment.
LATENESS: As a courtesy to all of our patients, we strive to begin appointments on time. If you are running late, we will provide the best treatment possible for you in the remaining time allotted.